Shipping & Delivery

Shipping and delivery

Where we ship from

Orders are dispatched by our supply partners in the European Union.

Delivery times

The delivery options available to you, and their estimated timeframes, are shown at checkout before you pay. The estimate shown at checkout is the one that applies to your order.

Estimates are working days and exclude weekends and public holidays. Delivery times can be affected by customs, carrier delays and peak periods such as Christmas.

Shipping costs

Shipping is calculated at checkout based on your delivery address. Any free-shipping threshold shown on the site applies to the order value in the currency displayed, before shipping and after any discounts.

Tracking

Where the carrier for your order provides tracking, we will email you a tracking number once your order is dispatched. Not every service we use offers end-to-end tracking, so if no tracking number arrives it does not mean your order has not been sent. You can check the status of any order from your account.

Where we deliver

We deliver to the countries listed at checkout. If your country does not appear, we are not currently able to ship there.

Customs, duties and taxes

For deliveries within the European Union, no additional customs charges or import duties apply.

For deliveries outside the EU, your order may be subject to import duties, taxes or customs handling fees charged by the destination country. These are set by that country's authorities, are not within our control, and are not included in the price you pay us unless expressly stated at checkout. Where they apply, they are payable by you, usually to the carrier before delivery.

Delivery addresses

Please check your delivery address carefully before completing your order. We cannot change an address once an order has been dispatched, and we cannot take responsibility for orders sent to an address entered incorrectly.

Delayed or missing orders

If your order has not arrived within a reasonable time of the estimate given at checkout, email us at advelloenquiries@outlook.com with your order number and we will chase it with the carrier.

If your order does not arrive at all, you are entitled to a replacement or a full refund. Your statutory rights are unaffected by anything on this page.

Damaged parcels

If a parcel arrives visibly damaged, photograph it before opening if you can, and email us the photographs with your order number. It makes the claim considerably faster.

Contact

For any delivery question, email advelloenquiries@outlook.com.