Refund Policy

Change-of-mind returns

You may cancel most online orders within 14 days of receiving them. Email advelloenquiries@outlook.com within that period.

You pay the return postage for change-of-mind returns. Please handle products only as necessary to inspect them. We may reduce the refund if unnecessary handling has reduced their value.

Refunds

We will refund your payment and standard delivery charge using your original payment method. Refunds are issued within 14 days, but we may wait until we receive the product or proof that it was returned.

Personalised products and sealed products unsuitable for return for health or hygiene reasons cannot be returned after being unsealed unless faulty.

Faulty or incorrect products

Contact us if your product is faulty, damaged, incorrect or not as described. Customers may reject faulty goods within 30 days of delivery for a full refund. After 30 days, repair, replacement, price reduction or refund rights may apply. ADVELLO covers reasonable return costs for faulty products.

This policy does not limit your rights under Irish consumer law.

Cancellation form

Email the following to advelloenquiries@outlook.com: